Shipping Policy

Effective Date: June 18, 2026
Company: ContactLens Direct LLC
Website: ContactLensDirect.com
Contact: support@contactlensdirect.com

This Shipping Policy explains how orders are processed and shipped from ContactLensDirect.com. Shipping times may vary depending on prescription verification, product availability, order volume, payment authorization, fraud checks, carrier performance, weather, holidays, and other factors.

1. United States Shipping Only

ContactLensDirect.com currently ships to addresses within the United States. We do not currently offer international shipping. We may update shipping availability at any time.

2. Order Processing

Most orders begin processing after payment authorization and, where required, prescription verification. If prescription verification is required, processing time starts after the prescription is verified or otherwise confirmed under applicable law. Orders placed on weekends, holidays, or after business hours may begin processing the next business day. Processing time is separate from shipping transit time.

3. Prescription Verification Delays

Because contact lenses require a valid prescription, orders may be delayed if prescription information is incomplete, expired, unclear, or does not match the product ordered. Orders may also be delayed if we need to contact your eye care professional for verification.

4. Product Availability

Most orders ship promptly, but certain prescription powers may occasionally be out of stock due to high demand and may require additional time to arrive from the manufacturer. If your item is temporarily unavailable, we'll contact you as soon as possible with your available options. You can choose to wait for the item to be restocked, consult your eye care professional about a suitable alternative, or receive a full refund.

5. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery windows may be shown at checkout. Delivery estimates are not guaranteed. Delivery delays may occur due to carrier issues, weather, address problems, holidays, security checks, or other events outside our control.

6. Shipping Charges

Shipping charges, if any, will be shown at checkout before you place your order. Promotions such as free shipping may be subject to order minimums, product restrictions, geographic limits, or other conditions.

7. Accurate Shipping Information

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect or incomplete address information provided by the customer.

8. Address Changes

If you need to change your shipping address after placing an order, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed, verified, packed, or shipped.

9. PO Boxes, APO/FPO, and Restricted Addresses

Some carriers or shipping methods may not deliver to PO boxes, APO/FPO addresses, freight forwarders, hotels, mail drops, or restricted locations. If an address cannot be serviced, we may contact you for an alternate address or cancel the order.

10. Tracking Information

When tracking is available, we will send tracking information by email or make it available through your account. Tracking updates are provided by the carrier and may take time to appear.

11. Lost, Stolen, or Delayed Packages

If tracking shows a package was delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, parcel lockers, and the carrier. Contact us at support@contactlensdirect.com if you still need help. We will review the situation and may request additional information before determining the next steps. We are not responsible for theft or loss after a package is confirmed delivered to the address provided, except where required by law or where we determine that an exception is appropriate.

12. Damaged Packages

If your package arrives damaged, please keep the packaging and products and contact us promptly with photos and order details. We will review the issue and provide instructions.

13. Returned-to-Sender Packages

If a package is returned to us because of an incorrect address, refusal, failed delivery attempts, or non-pickup, we may contact you to arrange reshipment or refund, subject to product condition and applicable shipping charges.

14. Split Shipments

We may ship items in separate packages if products become available at different times. You will not be charged additional shipping for split shipments unless clearly disclosed.

15. Title and Risk of Loss

To the extent permitted by law, title and risk of loss pass according to the shipping method and applicable law. This does not limit any rights you may have under applicable consumer protection laws.