Frequently Asked Questions | Contact Lens Direct
Frequently Asked Questions | Contact Lens Direct
Orders & Prescriptions
Can I order contact lenses in the US without a prescription?
No, in the US, contact lenses are prescribed medical devices that require a valid prescription to be bought.
How do I upload my prescription?
You can upload your prescription on the product page before adding the item to your cart. We accept JPG, PNG, and PDF files.
Can I enter my prescription manually?
Yes. You can either upload your prescription or enter the prescription details directly on the product page.
What if my prescription has expired?
Expired prescriptions cannot be accepted. Please visit your eye care professional to obtain an updated prescription.
What happens if my prescription details do not match my order?
Our optometrist reviews prescription details before shipping. If there is any issue, we will contact you before processing your order.
Understanding Your Prescription
How do I know if I need vision correction?
If your vision is blurred, you squint often, have a lot of headaches, or have difficulty seeing things close or far away – you should get yourself an eye exam to check your prescription.
How to choose the right contact lenses for astigmatism?
People who have astigmatism need special toric contact lenses. Contact lenses for astigmatism can be prescribed by an eye-care professional.
Can I use my eyeglass prescription to order contact lenses?
No. Eyeglass prescriptions and contact lens prescriptions are different. Contact lenses require additional measurements such as Base Curve (BC) and Diameter (DIA).
What do OD and OS mean?
OD: Right eye
OS: Left eye
What do SPH, CYL, and AXIS mean?
- SPH: Lens power for nearsightedness or farsightedness
- CYL: Correction for astigmatism
- AXIS: Position of astigmatism correction
What are BC and DIA?
- BC (Base Curve): The curve of the contact lens.
- DIA (Diameter): The width of the contact lens.
What happens if my prescription details do not match my order?
Our team reviews prescription details before shipping. If there is any issue, we will contact you before processing your order.
If you are unsure about your prescription, please contact your eye care professional.
Products & Brands
Best contact lens brands for daily wear.
The popular contact lenses for daily wear include Acuvue, Biofinity, DAILIES, CooperVision, and Bausch + Lomb. The best brand for you will depend on your prescription and comfort.
Best daily disposable contact lenses for sensitive eyes
Daily disposable lenses made of materials that allow better moisture retention are often a good choice for sensitive eyes.
What types of contact lenses do you sell?
Compare extended-wear options with daily disposable contact lenses.
Daily disposables are to be used once and thrown after that, while extended wear contact lenses can be worn for longer periods of time according to the product description and prescription.
Are your contact lenses authentic?
Yes. All products are genuine and sourced directly from authorized manufacturers and distributors.
What are the safest contact lenses for sensitive eyes?
Daily disposable lenses are the convenient choice for sensitive eyes due to the fact that a new lens is used each time which means no cleaning is required.
What are the different types of contact lenses available?
Among the common kinds there are daily disposables, bi-weekly, monthly, toric lenses, multifocal lenses and other specific lenses based on prescriptions.
Pricing & Savings
How is purchasing contact lenses online beneficial?
Contact lenses can be conveniently purchased through online services offering various brands and prescriptions. It can help you compare prices. Remember to always provide a valid prescription.
Why are your prices lower?
We believe you shouldn't have to pay premium prices for something you rely on every day. That's why we keep our overhead lean and pass the savings on to you - so you get the same high-quality contact lenses without unnecessary markups.
Can I use my HSA or FSA card?
In many cases, yes. Contact lenses are generally eligible under HSA and FSA plans. Please confirm with your plan provider.
Do you offer price matching?
If you find the same product at a lower price from an authorized U.S. retailer, contact us and we will review the pricing.
Lens Care & Safety
How do I properly insert and remove soft lenses?
First of all, wash your hands thoroughly and dry them; then put a lens on your finger, gently pull up your eyelids, and place the lens in your eye. To remove the lens, look upwards, pinch it between fingers, and slide it off.
How to remove contact lenses?
Wash and dry your hands, look up, gently move the lens to the white part of the eye and gently pinch it between your fingers to remove the lens.
How long can I wear my contact lenses each day?
Most people wear contact lenses for 10–12 hours per day, or as recommended by their eye care professional.
Can I sleep while wearing my contact lenses?
Only if your lenses are specifically approved for overnight wear and your doctor has recommended it.
How should I clean reusable lenses?
Always consult your eye care provider. Use fresh contact lens solution every day. Never use tap water or saliva. Always store lenses in a clean case.
When should I replace my lenses?
Replace your lenses according to the schedule prescribed:
- Daily lenses: after one use
- Weekly lenses: every two weeks
- Monthly lenses: every month
Best practices for cleaning and storing reusable contacts.
Before handling lenses, you should wash your hands, rinse them with fresh recommended contact lens solution and store them in the clean contact lens case.
What should I do if my eyes become irritated?
Remove your lenses immediately. If redness, pain, or irritation continues, contact your eye care professional.
What are the common signs of a contact lens infection?
Some of the symptoms include redness, eye pain, swelling, discharge, sensitivity to light and blurred vision. If you experience any of these symptoms, you should remove your lenses immediately and consult an eye-care professional.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United States.
How long does delivery take?
Standard shipping typically takes 5–7 business days after prescription verification. If there's any delay with your order, our customer service team will keep you informed
How can I track my order?
Once your order ships, you will receive an email with tracking information.
Returns & Support
What is your return policy?
Unopened boxes in their original condition may be returned within 30 days of delivery. Opened boxes cannot be returned for safety reasons. To initiate a return, please contact us at support@contactlensdirect.com with your order number and we'll provide return instructions.
Where do I send my return?
Once your return is approved, mail your unopened boxes to:
PO BOX NUMBER #135097
CLERMONT, FL 34713
What if I receive the wrong product?
Please contact us immediately. We will work quickly to resolve the issue.
How can I contact customer support?
Email us at support@contactlensdirect.com or use the Contact Us page. Our support team typically responds within one business day.